Booking Terms & Conditions
These terms and conditions have been prepared to inform you as much as possible regarding your booking. Please do take the time to read through them and don’t hesitate to contact us if you require any further information, or wish to make a reservation please contact us on; 01263 588 382.
Bookings are not confirmed until credit/debit card details are provided. Should credit card details not be provided at the time of booking, the hotel reserves the right to cancel this booking.
All pricing structures are quoted in GBP and are inclusive of VAT (at the % rate at the time of booking).
Full settlement of your account is required at the time of departure. Should guests depart the hotel without checking out, your credit/debit card will be charged in full and a receipt will be sent electronically or to the address in which the booking is made.
We accept the following debit and credit cards: Switch, Visa Debit, Maestro, Mastercard, Visa.
One night bookings are not normally accepted on Friday or Saturday nights or over Bank Holiday periods.
Upon booking, a deposit of £50 per person is charged to the card to confirm the reservation.
Deposits are non-refundable even if the reservation has to be cancelled.
Deposits may sometimes be transferred to a future booking at the discretion of the hotel management.
Rates are subject to change without notification.
In the event of cancellation, full payment will apply unless you can provide notification as follows:
1 or 2 rooms; 72 hours’ notice prior to 3pm on the day of arrival is required.
3 to 5 rooms; 7 days’ notice prior to 3pm on the day of arrival is required.
For reservations of 6 – 9 rooms or reservations with a value that exceeds £1,000.00 14 days’ notice prior to 3pm on the day of arrival is required.
Reservations of 10 rooms or more will be subject to specific deposit and cancellation policies appropriate to the respective reservation and this will be confirmed at the time of booking.
Packages such as Christmas and New Year along with Weddings and Events will be subject to different deposit and cancellation terms. These will be confirmed at the time of booking.
Cancellations must be made by telephone. We do not accept cancellations made solely by email as previously some email cancellations have shown up as spam and remained unread. The date from which the cancellation applies will be the day the cancellation is received by The Pheasant.
Bookings which have been made via an Online Travel Agent must be cancelled directly with the Online Travel Agent, otherwise, any associated costs with the booking will be passed on to you.
All non-arrivals will be charged in full.
Guests are advised to take out travel insurance to cover any such incidents that lead to a possible cancellation. This can be purchased quite cheaply online or further still might already be held as a bank account benefit or extra on your home insurance policy.
Changes/Cancellation by the Company
We reserve the right to cancel any booking without liability on our part in the event of any damage or destruction to the facilities by fire or flood or cause beyond our control which shall prevent us from performing our obligation in connection with any booking. We will not be responsible for any consequential loss arising from such circumstances. We will endeavour to find you suitable alternative accommodation, however, we strongly recommend that Guests purchase Holiday/Travel Insurance.