Terms & Conditions

Check-in and Check-out Times

Check-in Time: 3pm Check-out Time: 10.30am

Our ability to accommodate requests for early check-in or late check-out is based on hotel occupancy. We try to be as accommodating as possible; however, there are some days when flexibility to our normal times simply cannot be achieved. Please notify reception of your request as soon as possible if you require an early check-in or a later departure. We reserve the right to make a charge for early access or late departures. We are of course happy to store luggage and you are more than welcome to arrive early or stay later and use our facilities.

Your estimated time of arrival would be appreciated nearer the time, and also whether you wish to make a dinner reservation for your stay with us.

Advance reservation in our dining room is advised.

Dining

We can accommodate food intolerance, allergies and diets such as coeliac and lactose-free as well as vegetarian or vegan. Rest assured the kitchen and restaurant staff have knowledge and training on specific conditions.

Please tell us of any special dietary requirements at the time of booking as we can provide a more interesting menu with prior notice.

No Smoking

The Pheasant Hotel is a nonsmoking establishment by law. Guests are not permitted to smoke in rooms or public areas however there is a smoking area provided outside the bar, on the terrace and ample outdoor space. The penalty charge is £250 for smoking inside The Pheasant and you may be liable for additional charges in the event the bedroom is then out of service for further treatment and therefore cannot be resold during this period.

Guest Internet

We offer free internet access via our guest wifi, however please note we are in a rural area and our Broadband bandwidth is only 3Mbps. Therefore, streaming and downloading big files will impact on speed and slow the service down. We are regularly in touch with BT and other Broadband suppliers to improve our bandwidth but despite our best efforts, we are dependent on their coverage.

Parking

All guests can park in the hotel car park on a free of charge basis. Cars and their contents are left at the owners/customers own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

Children

All children are the responsibility of their parents/carers and must be supervised at all times.

Dogs

In selected rooms only, we offer guests the opportunity to bring their four-legged friends along, for only £10.00 per day per dog (a maximum of two dogs per room). We can provide a list of dog-friendly walks, beaches and places where they can run off the lead. We politely ask that dogs are kept on the lead at all times whilst in The Pheasant and we expect owners to ensure that they do not spoil the enjoyment of other guests. They are welcome in the bar or on the bar terrace but not in the restaurant. Please do not allow your dog on the furniture or beds.

Gratuities

We do not place a service charge on food and beverage. The usual gratuity is 10% but is purely discretional and no further gratuities are required or expected. It is extremely difficult to acknowledge exceptional service from those members of staff who operate in less visible hotel departments, which is why tips are distributed amongst every member of staff. For our guests who choose to tip, you can be assured that 100% of this money is given back to the team.

Housekeeping

We would kindly request that rooms are kept in a reasonable order. Should excessive cleaning be required a surcharge will be added to account for this.

Lost Property

The Pheasant is not liable for any loss or damage to the property of the client or any person as may occur within the constraints of the Hotel Proprietors Act 1956. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and return it and an item is not reclaimed within 3 months of the guest’s departure it will be disposed of by The Pheasant.

Removal of Property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of The Pheasant, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of The Pheasant, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from The Pheasant if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

All our guests have the right to be treated with dignity and respect. Should the management deem any actions by a guest inappropriate, or if any illegal or inappropriate behaviour is brought to the attention of the management, The Pheasant reserves the right, after any allegations have been investigated, to take action against the guest, which may entail asking the guest to leave or involving the police.

Damage to Property

We reserve the right to charge guests the cost of rectifying damage caused by accidental, deliberate, negligent or reckless acts of the guest to any property of The Pheasant. We will, however, make every effort to rectify any damage internally prior to contacting specialists to make the repairs.

In this event, your credit card will be charged, without prior consent, against an invoice that will be provided for the cost incurred.