These terms and conditions have been prepared to inform you as much as possible regarding your booking. Please do take the time to read through them and don’t hesitate to contact us if you require any further information, or wish to make a reservation please contact us on; 01263 588 382.
Bookings are not confirmed until credit/debit card details are provided. Should credit card details not be provided at the time of booking, the hotel reserves the right to cancel this booking.
All pricing structures are quoted in GBP and are inclusive of VAT (at the % rate at the time of booking).
Full settlement of your account is required at the time of departure. Should guests depart the hotel without checking out, your credit/debit card will be charged in full and a receipt will be sent electronically or to the address in which the booking is made.
We accept the following debit and credit cards: Switch, Visa Debit, Maestro, Mastercard, Visa.
One night bookings are not normally accepted on Friday or Saturday nights or over Bank Holiday periods.
Upon booking, a deposit of £50 per person is charged to the card to confirm the reservation.
Deposits are non-refundable even if the reservation has to be cancelled.
Deposits may sometimes be transferred to a future booking at the discretion of the hotel management.
Rates are subject to change without notification.
In the event of cancellation, full payment will apply unless you can provide notification as follows:
1 or 2 rooms; 72 hours’ notice prior to 3pm on the day of arrival is required.
3 to 5 rooms; 7 days’ notice prior to 3pm on the day of arrival is required.
For reservations of 6 – 9 rooms or reservations with a value that exceeds £1,000.00 14 days’ notice prior to 3pm on the day of arrival is required.
Reservations of 10 rooms or more will be subject to specific deposit and cancellation policies appropriate to the respective reservation and this will be confirmed at the time of booking.
Packages such as Christmas and New Year along with Weddings and Events will be subject to different deposit and cancellation terms. These will be confirmed at the time of booking.
Cancellations must be made by telephone. We do not accept cancellations made solely by email as previously some email cancellations have shown up as spam and remained unread. The date from which the cancellation applies will be the day the cancellation is received by The Pheasant.
Bookings which have been made via an Online Travel Agent must be cancelled directly with the Online Travel Agent, otherwise any associated costs with the booking will be passed on to you.
All non arrivals will be charged in full.
Guests are advised to take out travel insurance to cover any such incidents that lead to a possible cancellation. This can be purchased quite cheaply online or further still might already be held as a bank account benefit or extra on your home insurance policy.
We reserve the right to cancel any booking without liability on our part in the event of any damage or destruction to the facilities by fire or flood or cause beyond our control which shall prevent us from performing our obligation in connection with any booking. We will not be responsible for any consequential loss arising from such circumstances. We will endeavour to find you suitable alternative accommodation, however we strongly recommend that Guests purchase Holiday/Travel Insurance.
Check-in Time: 3pm Check-out Time: 10.30am
Our ability to accommodate requests for early check-in or late check-out is based on hotel occupancy. We try to be as accommodating as possible; however, there are some days when flexibility to our normal times simply cannot be achieved. Please notify reception of your request as soon as possible if you require an early check-in or a later departure. We reserve the right to make a charge for early access or late departures. We are of course happy to store luggage and you are more than welcome to arrive early or stay later and use our facilities.
Your estimated time of arrival would be appreciated nearer the time, and also whether you wish to make a dinner reservation for your stay with us.
Advance reservation in our dining room is advised.
We can accommodate food intolerance, allergies and diets such as coeliac and lactose free as well as vegetarian or vegan. Rest assured the kitchen and restaurant staff have knowledge and training on specific conditions.
Please tell us of any special dietary requirements at the time of booking as we can provide a more interesting menu with prior notice.
The Pheasant Hotel is a nonsmoking establishment by law. Guests are not permitted to smoke in rooms or public areas however there is a smoking area provided outside the bar, on the terrace and ample outdoor space. The penalty charge is £250 for smoking inside The Pheasant and you may be liable for additional charges in the event the bedroom is then out of service for further treatment and therefore cannot be resold during this period.
We offer free internet access via our guest wifi, however please note we are in a rural area and our Broadband bandwidth is only 3Mbps. Therefore, streaming and downloading big files will impact on speed and slow the service down. We are regularly in touch with BT and other Broadband suppliers to improve our bandwidth but despite our best efforts we are dependent on their coverage.
All guests can park in the hotel car park on a free of charge basis. Cars and their contents are left at the owners/customers own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).
All children are the responsibility of their parents/carers and must be supervised at all times.
In selected rooms only, we offer guests the opportunity to bring their four-legged friends along, for only £10.00 per day per dog (a maximum of two dogs per room). We can provide a list of dog friendly walks, beaches and places where they can run off the lead. We politely ask that dogs are kept on the lead at all times whilst in The Pheasant and we expect owners to ensure that they do not spoil the enjoyment of other guests. They are welcome in the bar or on the bar terrace but not in the restaurant. Please do not allow your dog on the furniture or beds.
We do not place a service charge on food and beverage. The usual gratuity is 10% but is purely discretional and no further gratuities are required or expected. It is extremely difficult to acknowledge exceptional service from those members of staff who operate in less visible hotel departments, which is why tips are distributed amongst every member of staff. For our guests who choose to tip, you can be assured that 100% of this money is given back to the team.
We would kindly request that rooms are kept in a reasonable order. Should excessive cleaning be required a surcharge will be added to account for this.
The Pheasant is not liable for any loss or damage to the property of the client or any person as may occur within the constraints of the Hotel Proprietors Act 1956. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and return it and an item is not reclaimed within 3 months of the guest’s departure it will be disposed of by The Pheasant.
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges.
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of The Pheasant, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of The Pheasant, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from The Pheasant if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
All our guests have the right to be treated with dignity and respect. Should the management deem any actions by a guest inappropriate, or if any illegal or inappropriate behavior is brought to the attention of the management, The Pheasant reserves the right, after any allegations have been investigated, to take action against the guest, which may entail asking the guest to leave or involving the police.
We reserve the right to charge guests the cost of rectifying damage caused by accidental, deliberate, negligent or reckless acts of the guest to any property of The Pheasant. We will however make every effort to rectify any damage internally prior to contacting specialists to make the repairs.
In this event your credit card will be charged, without prior consent, against an invoice that will be provided for the cost incurred.
1 Notice; When we collect your personal information, we will give you timely and appropriate notice describing what personal information we are collecting, how we will use it, and the types of third parties with whom we may share it.
2 Choice; When subscribing to any of our newsletters or participating in our marketing events we will give you choices about the ways we use and share your personal information and we will respect the choices you make.
3 Relevance; We will collect only as much personal information as we need for specific, identified purposes, and we will not use it for other purposes without obtaining your consent.
4 Retention; We will keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted by law.
5 Accuracy; We strive to ensure the personal information in our records is accurate.
6 Access; Upon your request we will inform you about your personal information stored in our databases as required by law.
7 Security; We will take appropriate physical, technical, and administrative measures to protect your personal information from loss and unauthorised use, access, disclosure, alteration or destruction.
8 Handling and collecting personal information; All personal information is processed in accordance with local law.
9 Enforcement; We will regularly review how we are meeting these privacy promises
Mr & Mrs Beaton Brown- Suffolk
Mr & Mrs Hoskins - Norwich, Norfolk
Mrs Kidger - Leicester
C Scott & A Williams - Essex
Mrs Russell - Essex
Mrs Dobson- London